All the small print!

Privacy policy
Very simple - We hate spam as much as you do and will not make your e-mail address details known to any third party unless specifically agreed by you.

Ordering online
We use Paypal to process all credit card transactions to give you full peace of mind.
We do not store ANY financial information like credit card numbers on this site.

If you wish, you may send us a cheque or Postal Order (PO). Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise. Do not send cash. Please allow an additional 7-10 business days for delivery of your merchandise if paid by personal cheque. To order by cheque/PO, just print the order form with your shopping cart contents from the order confirmation page and mail the form with your payment to:

Opal Lingerie
33 Catherine Hill
Frome
Somerset
BA11 1BY
Telephone UK (+44) 01373 455 587

Payment
We take payment from your card at the time we receive your order. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.
If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Return / Refund Policy
If for any reason you need to return the goods please send an e-mail to
stating your order reference and the reason for the return and we will inform you of the procedure.

Please note this does not affect your statutory rights.